As a business owner, I can answer these questions from a buyer’s perspective and fill in some key suggestions that can help sellers improve quality and increase their sales. If you are a small business and are considering using these services and not sure how to eliminate multiple sellers, the tips given here may be helpful. If you’re a salesperson trying to gain a competitive advantage, this can help.
Every seller is not a winner, and neither is every buyer.
When I first started using Micro Gigs (Fiverr) for my small business, I first felt like I had won an award for outsourcing many tasks I had collected. I decided on a small budget of $200 to outsource smaller tasks like banner design, search engine optimization, writing product descriptions, translation for international clients, photo editing, temporary social media management and small-scale advertising. At only $200, this doesn’t sound like a bad thing, and it allows me to manage other things that require more attention, such as inventory management, order fulfillment, article writing, budget management, and local advertising. So how great is the service I first bought with $200? I rated my average experience as C+ or so, completed 18 jobs (13 were good, 5 were not good), 5 were canceled and 2 were contested.
What did I do wrong? I read the job description and saw that the average ratings of most sellers are usually 4.9 points (out of 5), so everything should be smooth sailing, right? Well, I soon learned that the money I’ve saved must be spent on time. Correct half of the work and ask the seller to correct the work several times, or you just have a dispute with the seller who can’t complete the job. You can’t just believe that every show will be an instant winner, so you have to filter them out first. But at the same time, I’ve seen comments from many sellers who claim that buyers just want to get the end result of the show for free. So what kind of guidelines can be a happy medium that both sides agree on? Well, I feel like in order to come up with guidelines, it’s best to answer my own empirical questions.
What should buyers do to avoid most problems, and what should sellers expect before buying?
Tip #1-Look for shows with around 20+ ratings first, then focus on negative reviews (if any). Make sure the seller’s previous issues are acceptable for the risk you are taking. If the seller has 54 comments and 3 negative comments that say “seller didn’t deliver”, then you can guess that the seller can’t deliver every 18 versions. If you can accept the seller’s price, you may have found your seller.
Tip #2- Remember that sellers who take a long time to complete the show also mean they will take a long time to “fix” something that is not right. For example, if it took the seller 7 days to write 30 product reviews and the content they submitted was completely different from what you wanted, how long would it take them to adjust the format of the submitted content? Your guess is as good as mine.
Tip #3-If the seller has few ratings, but you like the product description or the price provided, take the time to write to the seller and ask important questions, avoid yes or no questions. Ask the salesperson what the experience is, how the salesperson will complete the show, or what work samples they can provide. With the seller’s answer, you can estimate whether you want to discuss business with him further.
Are international sellers really qualified or do they want to lie to you?
More than half of the sellers on the Micro Gig website are from the international community. There are many reasons. For example, exchange rates make Micro gig attractive for certain economies. By restoring the building experience of these gigs and their own companies, they can The opportunities in the US market are about to cut, they have to subsidize this performance, otherwise they are just out of luck, so they decided to discount their services. to sell. There are many other reasons, but using these Micro Gig services cuts the fear of being misled in half as there is always a “safety net” for review and refunds.
But even if this is not a scam, there are still some sellers who are not qualified to sell the services they provide. In my experience, some of these international sellers have a hard time understanding that the buyer’s money is earned rather than necessary, in other words, low quality appearances alone are not enough to earn the buyer’s money . So how do you know which ones are qualified? This is a bit tricky, but I implemented some rules of thumb to solve this problem.
Rule #1- Request a show rather than contacting the seller individually. You want to make sure you don’t waste time on a salesperson who struggles with bad English or unqualified writers, they just want to get paid, and then you need to request a gig under your warning first. For example, if I have to write 70 product reviews and I want to get a good offer from qualified people, I will start my request with “No broken English, I will cancel bad English!”. This usually prevents about 40% to 60% of people who know they are unqualified because they have obvious English barriers (I ask for translation services for NO BROKEN SPANISH or “¡Sólo los escritores españoles de dominio!” and I found it equally effective ).
Rule #2 – Read the messages of those who answered your request. If they actually read your Gig request, they will give you an idea and tell you if they followed the instructions. For example, if you request a quote for photo editing, color balance, watermarking and teeth whitening for 100 photos, and you receive a message that says “I can cut the background of 10 photos for only $5”, you can you can rest assured that they are either unqualified or have not spent the extra 15 seconds reading your data the first time. In my experience, only about 1 in 4 people actually wrote a message to resolve your request, which would quickly reduce my options.
Rule 3-In those requests that give you clear instructions, message everyone and ask if they are willing to provide a money back guarantee if the work is not clearly done in accordance with your guidelines. Most people either respond to the counter offer in very clear English or agree to give a guarantee when you buy a certain amount.
How do you get exactly what you want from the seller for the first time?
In my experience, before visiting the Micro Gig site, you should write your guidebook very clearly to clear up most of the confusion. Think carefully about what you want, message the seller before buying and send these guidelines to the seller so the seller can ask questions as early as possible. If you invest so little time now, you will save more time. In addition, if the content submitted by the seller is different from the guide, you can refer to it for correction. Salespeople like to work with customers who know exactly what they want by providing clear guidelines and are willing to complete these tasks faster, hoping to work with “preferred customers” rather than customers who are very vague about what they want. Repeat business.
What should new sellers do to get business from customers faster and get high ratings?
First of all, salespeople need to be honest with themselves and know what they can and cannot do. Do not participate in or offer performances that you know are beyond your capabilities. This is highly counterproductive as it causes you unwanted issues, makes customers feel cheated and usually ends in a bad review. If you know your service is not up to the challenge, don’t take the challenge. In addition, if you know that your service will crash soon after completion, don’t give up on it as it will also lead to negative reviews. Your product description is your bread and butter, so state clearly and honestly what you offer, and use it to clearly state what you don’t offer. Example; you will not accept performances that encourage violence, or you will not accept performances that support a political cause.
Second, ensure a short duration of no more than 3 to 5 days, the sooner the better. For buyers, there is nothing worse than ordering goods with a 7 day deadline and not having the seller deliver them and requiring more time or cancellation. Not only will this stifle any hope of repeat business, but it will also bother you. Speed may not be everything, but it is always important. It’s also nice to offer an extra $5 in a 24-hour service, but if you can’t handle the time frame, don’t overdo it.
Third, whatever the buyer writes to you in his review, he always gives a 5-star review. I have given up hiring experienced salespeople. They have 40 positive comments and 3 negative comments. The seller will give buyers the same low comments, stating “this is your own fault” or “this is not my fault, because of the rules. has changed” or even “I’m an SEO expert, my English is very good, but you’re no good.” Even if the seller is not at fault, it will leave a distinctly unprofessional impression on the seller. Remember that buyers are rich people, they not only buy your products, but also buy your professionalism, so always stay professional.
Micro gigs are a great way to outsource small business tasks, but as with all things, there are a few things to keep in mind. The next time you want to use Micro Gig for outsourcing, keep these guidelines in mind, it can help you save time, money or both.